فروشگاه فایل

مقاله ترجمه شده با عنوان رابطه تعهد سازمانی با کیفیت خدمات بستری در بیمارستان

ترجمه مقاله چاپ شده در مجله انگلیسی دانشکده پرستاری به همراه فایل متن انگلیسی

تعداد صفحات متن انگلیسی: 6 صفحه

تعداد صفحات ترجمه شده: 7 صفحه

ABSTRACT:

Background: Organizational commitment and its significant impact on the job satisfaction and
performance has been the subject of many studies. Regarding the importance of organizational
behavior and its role in service quality the purpose of this study was to explore the relationship
between nurses’ organizational commitment and hospital services in order to improve its quality.
Methods: This study was a cross sectional survey and a total of 149 nurses and 237 patients from
inpatient wards of hospitals affiliated to Tehran Social Security Organization were selected through
cluster sampling. To collect data two standard questionnaires (organizational commitment and
quality of service) were used. Statistical analysis was performed using Spearman and Pearson
correlation test
Results: Our findings indicated that the nurses’ organizational commitment was moderate
(x=3.02 out of 5) and service quality was higher than average Continuance (r=0.3 P=0.04)
affective (r=0.33 P=0.03) normative commitment (r=0.34 P=0.05) and overall commitment
(r=0.35 P=0.04) were significantly related to total service quality.
Conclusion: The enhancement of normative commitment through emphasis upon organizational
values and recruitment as well as enhancement of continuance commitment through career
promotion methods and equal assessment will improve the service quality in hospitals.

چکیده :

زمینه و هدف : بنابر یافته های مطالعات انجام شده (13،15،16،28،29) تعهد سازمانی نقش تعیین کننده ای در رضایت شغلی و وضعیت عملکرد کارکنان جهت ارائه هر چه بهتر خدمات دارد لذا با توجه به اهمیت رفتار سازمانی و نقش آن در کیفیت خدمات که یکی از حیطه های حاکمیت خدمات بالینی می باشد،مطالعه حاضر بر آن شد تا با تعیین رابطه تعهد سازمانی پرستاران با کیفیت خدمات مراقبتی جهت بهبود رفتار سازمانی و نیل به کیفیت خدمات گامی برداشته باشد.